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DigitalMarketingBees
Legal

Refund & Cancellation Policy

Last updated: October 2026

DigitalMarketingBees is a product of TekMagnus Software Services Private Limited.

1. Cancelling

Paid plans run for one month and do not renew automatically. To cancel, simply don't renew. You keep your plan until the paid month ends, then move to the Free plan.

2. When you get a full refund

  • You were charged but your plan or credits were not activated, and we can't fix it within 3 working days.
  • You were charged twice for the same purchase.
  • You paid for a renewal in advance and ask us to cancel it before that month starts.
  • It is your first paid plan, you ask within 7 days of payment, and you have used no more than 20% of its credits.
  • A credit top-up, if you ask within 7 days and have used none of its credits.

3. When we can't refund

  • A month that has already ended, or part of a month you have already started, except as listed above.
  • Unused credits. Credits don't carry over to the next month.
  • Moving to a lower plan. It takes effect when your paid month ends, with no refund.
  • An upgrade whose extra credits you have started using.

4. If an AI request fails

The credits for a failed request go back to your balance automatically. This isn't a money refund.

5. How to ask

Email support@digitalmarketingbees.com from your account email, with your payment reference and the reason. We reply within 2 working days.

6. How refunds are paid

Approved refunds are paid in full to your original payment method, including GST, and we issue a credit note if an invoice was raised. Banks usually take 5 to 7 working days. After a refund, the credits from that payment are removed and your plan returns to what it was before.